Set up WiFi

Rental WiFi Package Inside

Switch it on

Enter your password

Start to use

No or slow internet connection

Restarting the machine

The machine is frozen.

Can’t charge

Can’t turn on

Charging with included accessories

SSID is not displayed on the device side

Restarting your device and this machine

I can’t connect because my password is stolen

Press and hold button for 3 seconds

Check if all LED lamps are on

Enter SSID and Wi-Fi password

IOS

Go to “Settings” then “Wi-Fi”, and turn on the Wi-Fi option
Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your phone, and select it
Enter the password that is also printed on the back side of your Wi-Fi router
Tap “Join”. After successfully connected, there will be a check mark (✔) beside the SSID name

Android

Go to “Settings” then “Network and Internet”. Turn on the Wi-Fi options
*this step could be different between different Android phone brands
Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your phone, and select it
Enter the password that is also printed on the back side of your Wi-Fi router
Tap “Connect”

macOS

Click the Wi-Fi icon on the status bar, on the top right part of your screen
Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your screen, and select it
Enter the password that is also printed on the back side of your Wi-Fi router
Click “Join”

Windows

Click the Wi-Fi icon (or the globe icon) on the taskbar, on the bottom right part of your screen.
*Taskbar location could be different according to your settings
Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your screen, and select it
On the “Network Security Key” section, enter the password that is also printed on the back side of your Wi-Fi router
Click “next” to start the connection

Cannot get connected to internet

Make sure Wi-Fi setting on your device is on.
Restart your device.
Restart the Wi-Fi unit by pressing and holding the power button for 15 seconds.
Move to another place where signals may be stronger. If you are in an airport area, in a crowded place or in mountainous areas, there are times where it cannot connect properly.

Cannot power on or charge Wi-Fi unit

In case you cannot power on Wi-Fi unit, make sure if it is not out of or short of battery.
Once it is sufficiently charged, try to power it on by pressing to hold power button for 15 second.

Power bank function does not work

Make sure the Wi-Fi unit is not out of, or short of battery
Make sure that you have pressed the charge button to activate the power bank mode.

Lost or stolen

From Order History in your My Page, select your order number and tap “Problem/Lost Report”

You may have to compensate lost/stolen unless you are enrolled in Wifi Assurance.
you may have to compensate for the lost/stolen unit, unless you are covered by Wi-Fi Assurance.